installation failed

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Ticket for: Post Grid
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Paula Sawicka
Mar 22, 2020 03:13 PM 1 Answers
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hello, i have been using the free version of this plugin, and i just tried to upload the paid version but due to the free version the installation had failed. can anyone have a look please?

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PickPlugins
Mar 23, 2020
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Welcome to our forum.

Simply remove or uninstall free or older version of Post Grid and reinstall premium version plugin you downloaded from our website. By uninstalling free or older version your data won’t lost, so don’t worry.

Regards

PickPlugins
- Mar 25, 2020 10:25 PM
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Could you please send me a temporary admin access to your site? please send me a login to support@pickplugins.com, or please send me TeamViewer access, i will check the issue one by one.
Regards

Paula Sawicka
- Mar 25, 2020 03:44 AM
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I have now uninstalled and reinstalled the premium plugin. It has worked fine. However, I came across a lot more issues now.
1. the search bar is not searching
2. the button 'load more' when you click it it shrinks the images
3. images are blurry
4. the grid layout is not pulling through my categories.

All of these are the reason why i purchased this premium plugin. I'd appreciate it if someone had a look please

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