Plugin not working anymore after upgrade to premium

Support reply may delay for 3 weeks due to corona virus outbreak, please send us email to support@pickplugins.com
0
Angelika Peer
May 09, 2017 10:56 PM 1 Answers General
Member Since May 2017
Subscribed Subscribe Not subscribe
Flag(0)

I have just purchased the upgrade. Following instructions for upgrading, I removed the old free version of the plugin and installed the new one from the zip folder I had downloaded. I activated the plugin using the code I received via email. But the plugin is now not working anymore. When I click on one of my accordions I had previoulsy created with the free version, I cannot change anymore to the "content" tab or any other tab. Just nothing happens when I try to click on them. Also on the websites where I had embedded the accordions, they are now unfolded and don't fold again when I click on them. Any help appreciated to fix this issue. I received version 3.1.20 for download.

2 Subscribers
Submit Answer
Please login to submit answer.
1 Answers
Sort By:
Best Answer
0
PickPlugins
May 09, 2017
Flag(0)

Welcome to our forum.

Please check if you have installed any cache plugin. try with deactivate cache plugin or debug your admin dashboard or accordion page for jQuery error.

Also please send me your link.

 

Regards

PickPlugins
- May 10, 2017 04:04 PM
Flag (0)
0

Glad to know the issue is solved.

Regards

Angelika Peer
- May 10, 2017 02:32 PM
Flag (0)
0

I finally found the solution. I simply had to reload the page after having installed the pro version. I had moved back to the trial version in the meantime and just reinstalled the pro version now again. I had the same problem as described before initially. But as you gave me the hint with the cache I tried reloading the page using the normal browser button to do so. Now things work properly.

Many thanks for your hint

Sign in to Reply
Replying as Submit

Please use https://imgur.com/upload to upload your screenshot and share url here.
You can't upload any files or attachment to our server directly for security reason, you can use 3rd party website and share file url here. here is the top file sharing website you can use.

Please login to see your tickets