Pelase visit our forum to see the QA, if you have any issue please take search or submit question. our support team will take a look and try to solve.Forum Link
you can contact with us privately via contact form, request for presale query, refund request, general question & others. we will reply back as soon as possible.Contact page Link
We write documentation for each plugin carefully for our clients,Documentation Link
Our official work day is 5 in a week,
GMT - 6+ , 10AM-7PM
N.B. Support for purchased items issue will open 24/7.