Support

Forum

Pelase visit our forum to see the QA, if you have any issue please take search or submit question. our support team will take a look and try to solve.

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Contact Form

you can contact with us privately via contact form, request for presale query, refund request, general question & others. we will reply back as soon as possible.

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Documentation

We write documentation for each plugin carefully for our clients,

All Documentation

Working Days

Our official work day is 5 in a week,
GMT - 6+ , 10AM-7PM
N.B. Support for purchased items issue will open 24/7.

  • Fr
  • Sa
  • Su
  • Mo
  • Tu
  • We
  • Th

Frequently asked Questions(FAQs)

After expire license your account will remain same and plugin will works fine on your site with last version you update, but revoke access to free update and support for this plugin. although you re-gain access by re-new or purchase license. your license will be valid one year form purchase date.
You will have limit use to install and activate plugin for a certain number of domain count. each install plugin will count as domain.
Sorry, we do not have any trial testing service for customer end, you will have to try Free version or buy first to use our items, before buying any items please check each product page and demo link.
Yes, our all item intended to create for latest WordPress support, our testing team always test with latest WordPress before product release. we will update each item when new version released. if you found any item not support latest WordPress features , please contact our support forum or contact page to explain your issue.
Sorry, we do not have any trial testing service, you will have to buy first to use our items, before buying any items please check each product page and demo link.
Yes, you can use our items for your clients project or own project, wherever you want.
We will never keep your money if we are unable to make you happy. we support 7 days money-back guarantee for our customers, please read our refund policy here https://www.dartthemes.com/refund-policy/
Yes, you can customize as your need for your own or clients project. By customize our items you can’t re-publish, re-sale, demand its authorship or ownership. please see our copyright policy page for detail about copyright.
Unfortunately, we do not provide customization service for our clients, user, members. we can help you for basic modifications or suggestions via our support forum. our support team will try to best for your needs.
After expire membership plan your account will remain same, but revoke access to membership area to auto-update items or download latest items or new items. although you re-gain access by re-new or purchase membership.
Yes, you can change current membership plan anytime you want.
You can use single themes as many site as you want. you don’t need to worry about domain restriction.
We are using 2checkout.com as our payment gateway, 2checkout.com currently supported payment form PayPal, Visa, MaterCard, America Express, Discover, JCB, Dinner Club, Debit Card

Support Policy

You are requested to follow the rules why asking for support.

Feel free to follow

  1. Please search on our forum before ask same question.
  2. Feel free to report bug, fixing core conflict or 3rd party conflict.
  3. We can provide small css or js help
  4. We do only support via our forum and contact form, please do not use other chanel.
  5. We can help you for plugin install and configuration.

Never practice

  1. Do not ask for your client customization projects.
  2. Do not share your site login on public question or answer or comments.